FAQs

How do I know my ring size?

Finding the right ring fit should feel simple. Because sizing can vary from finger to finger, it’s important to measure the finger you plan to wear your ring on.

If you already own a ring that fits that finger comfortably, we can also use it as a helpful reference. Or, if you’re unsure of your size, contact us at studio@ashngold.com and we’ll be happy to send you a ring sizer by mail so you can determine your fit at home. You may also visit a local jeweler to have your finger professionally sized.

Because ASH & GOLD rings are made to order, we want to help you feel confident in your size before your piece is made.

How do I know my bangle size?

Finding the right bangle fit should feel just as simple. Because fit can vary depending on your hand, wrist and how you prefer your bangle to sit, we’re happy to help you determine the best size before your piece is made.

If you already own a bangle that fits the way you like, it can be a helpful benchmark. Contact us at studio@ashngold.com and we can guide you through a few easy measurements of your bangle — or of your hand and wrist — to help confirm the right fit.

Our goal is to make sure your ASH & GOLD bangle feels comfortable, secure and right for you.

I don’t see my ring or bangle size online. Am I out of luck?

Not at all. Sizes may be available by request even when they are not listed online. Email studio@ashngold.com and we’ll be happy to explore what is possible for the piece you have in mind.

Can I choose a different gemstone or type of gold?

Select designs may be available with alternate gemstones or gold options depending on the piece, material availability and production requirements. Email studio@ashngold.com and tell us what you have in mind.

Are Ash & Gold pieces made to order?

All ASH & GOLD jewelry currently offered is made to order, allowing each piece to be created for you rather than pulled from large-scale inventory.

Can I change or cancel my order after it is placed?

Orders may be cancelled within 24 hours of purchase. Please contact studio@ashngold.com as soon as possible if you need assistance with an order.

Will my piece look exactly like the photograph?

We aim for consistency in design and quality, but natural gemstones and other natural materials can vary slightly in color, pattern and character. We celebrate those subtle variations as part of what makes each piece individual.

When will I receive my order?

ASH & GOLD pieces are made to order and are expected to arrive within 4–6 weeks of purchase. This timing includes production, finishing, packaging and shipping. If you need your piece sooner, please contact studio@ashngold.com before ordering and we’ll let you know what may be possible.

Do you offer rush orders?

On a case-by-case basis, we may be able to accommodate a rush order for an additional fee. Email studio@ashngold.com before placing your order so we can confirm timing and availability.

How is my order shipped?

Standard insured shipping within the United States is included with each order. Expedited insured shipping may be available for an additional fee, and select orders may require a signature upon delivery. Tracking information will be provided once your order is on its way.

Do you ship internationally?

Our primary shipping service is currently within the United States. International orders may be available by request. Please email studio@ashngold.com before ordering. International customers are responsible for any applicable duties, taxes, customs charges or import fees unless otherwise stated in writing.

Do you offer local pickup?

Local pickup may be available in the Chicagoland area by prior arrangement. Email studio@ashngold.com and we’ll coordinate the details with you.

Where can I see ASH & GOLD jewelry in person?

ASH & GOLD is currently available primarily online. As we introduce private appointments, pop-ups and retail partners, we’ll share those details through our website, email list and social channels.

What is your return policy?

We want you to feel confident choosing an ASH & GOLD piece. Standard collection pieces may be returned within 14 days of delivery, provided they are unworn, unused, undamaged and returned in their original condition with all packaging, certificates and included materials.

Pieces that have been customized, personalized, engraved, specially altered or otherwise made outside our standard offering are final sale.

Returns must be approved before they are sent back. Please email studio@ashngold.com to begin a return.

Holiday Returns

To make holiday gifting a little easier, eligible ASH & GOLD purchases made between October 21 and December 31 may be returned through January 15 or within 14 days of delivery, whichever is later; provided they meet the conditions of our Return & Refund Policy.

Customized, personalized, engraved, specially altered and other final-sale pieces remain ineligible for return.

Do you offer exchanges?

We do not offer exchanges at this time. If your piece is eligible for return and you would like something different, you may return the original piece and place a new order.

What if my order arrives damaged, defective or incorrect?

Please inspect your piece when it arrives. If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery at studio@ashngold.com with your order number and photographs of the piece and packaging. We’ll review the issue with you and determine the appropriate next step.

How should I care for my Ash & Gold jewelry?

Fine jewelry is made to be worn, but a little care goes a long way. Store pieces separately when possible and avoid harsh chemicals, chlorinated water and unnecessary impact. Remove them before swimming or exercising and keep them away from lotions and perfume. Because care can vary by gemstone and material, refer to the care guidance included with your piece or contact us at studio@ashngold.com with questions.

Do you offer repairs or resizing?

Please email studio@ashngold.com with your order information and a description or photograph of what your piece needs. We’ll review the request and let you know what may be possible, along with any timing or cost that may apply.

What does ASH & GOLD mean?

ASH & GOLD is rooted in transformation: the idea that what burns away can make room for something new, and that each of us gets to define our own gold — the people, places, memories and details we choose to carry forward. The name was chosen intentionally to hold both of those ideas at once.

What does “A House of Finishing Touches” mean?

Jewelry is where ASH & GOLD begins, but the idea is larger than jewelry alone. We think of finishing touches as the details that complete how you present yourself — the final note that makes something feel considered, personal and entirely your own. Over time, the house may expand into other categories when they feel distinctly ASH & GOLD.

Will you be introducing more designs?

Yes. ASH & GOLD is designed as an evolving house, with collections inspired by places, color, memory and the details that stay with us. We plan to continue introducing new designs over time, with our next collection anticipated in early 2027.

Do you have a mailing list?

We’d love to have you. Join our mailing list to hear about new collections, private previews, events and other notes from the house.  Add your email to the email list at the bottom of the page.

I’m interested in carrying ASH & GOLD. Who should I contact?

We’d be delighted to hear from you. For wholesale and retail inquiries, email studio@ashngold.com with a little information about your store.